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Says
Significant Points
Voice appli­ca­tion tech­nol­o­gy gain­ing recog­ni­tion as next gen­er­a­tion cus­tomer rela­tion­ship tool
Pro­gram enables Jiffy Lube to com­mu­ni­cate with cus­tomers on more per­son­al­ized basis
Situation
Jiffy Lube announces voice-enabled oil change reminder ser­vice, ShopTalk Net­works℠ appli­ca­tion
“My Jiffy Lube Reminder” pro­gram starts in Hous­ton, TX area on 2/16/01 & even­tu­al­ly avail­able at oth­er loca­tions
Pro­gram uses auto­mat­ed speech-enabled tele­phone inter­face & recog­ni­tion




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