Dealer Shops Improve Their Customer Service Ratings

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Deal­er­ships are increas­ing­ly depend­ing on their ser­vice depart­ments to be prof­itable as retail sales slump. J.D. Pow­er and Asso­ciates’ 2008 Cus­tomer Ser­vice Index indi­cates over­all improve­ment in cus­tomer sat­is­fac­tion with deal­er shops dur­ing the ini­tial 3-year age of their vehi­cles.