Hidden Costs for Non-OEM Parts Mislead Insurers into Supporting Flawed System


Col­li­sion repair shops are often pushed by insur­ers into using used/recycled, recon­di­tioned and after­mar­ket parts instead of new OEM. The hid­den costs of extra car rental days from delays in receiv­ing the wrong or dam­aged parts and repair­ing used parts make the prac­tice less appeal­ing tak­en as a whole. Change will require the col­li­sion repair indus­try to prop­er­ly doc­u­ment these costs for insur­ers.