JD Power Says Consumers Happier With Dealer Service Departments

Own­ers of 4- and 5-year-old vehi­cles are more sat­is­fied with their vis­its to deal­er ser­vice depart­ments. JD Pow­er says con­sumers are using ser­vice depart­ments more for main­te­nance than repair, which is lead­ing to the high­er sat­is­fac­tion lev­el.

read here