Boosting Business with Customer Service Training

Auto Body Repair News - September 13, 2009

Cus­tomers expect qual­i­ty work from a repair shop, but secur­ing repeat or refer­ral busi­ness also requires a pos­i­tive cus­tomer expe­ri­ence. Experts say every­one at the shop should under­stand cus­tomer ser­vice, and those with the most con­tact should under­go train­ing.

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