A properly stocked parts department is one of the keys to a profitable operation. When the parts manager does not use the features of the Dealer Management System correctly, the department can lose at least 15% in shop productivity.
This loss in productivity has many causes. When ordering parts, some parts managers do not differentiate between “customer orders” and “stock orders.” In an attempt to keep inventory low, others rely on the automaker’s promise of overnight shipment of parts.
The result of these practices is unnecessary technician down time. Too often the dealership is sending customers home in a rent-a-car while the parts are ordered; a waste of time for both the service department and customer, which can lead to lower CSI ratings.
The key to fixing these issues is for the dealer or fixed operations manager to review the DMS Parts Monthly Analysis Report on a regular basis.