Getting the Most Out of the Parts Department

Fixed Ops Insight - June 19, 2012

A prop­er­ly stocked parts depart­ment is one of the keys to a prof­itable oper­a­tion. When the parts man­ag­er does not use the fea­tures of the Deal­er Man­age­ment Sys­tem cor­rect­ly, the depart­ment can lose at least 15% in shop pro­duc­tiv­i­ty.

This loss in pro­duc­tiv­i­ty has many caus­es. When order­ing parts, some parts man­agers do not dif­fer­en­ti­ate between “cus­tomer orders” and “stock orders.” In an attempt to keep inven­to­ry low, oth­ers rely on the automaker’s promise of overnight ship­ment of parts.

The result of these prac­tices is unnec­es­sary tech­ni­cian down time. Too often the deal­er­ship is send­ing cus­tomers home in a rent-a-car while the parts are ordered; a waste of time for both the ser­vice depart­ment and cus­tomer, which can lead to low­er CSI rat­ings.

The key to fix­ing these issues is for the deal­er or fixed oper­a­tions man­ag­er to review the DMS Parts Month­ly Analy­sis Report on a reg­u­lar basis.

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