Mercedes-Benz Dealers Get High Marks

- July 9, 2012

Mer­cedes-Benz deal­ers were rat­ed tops in the new­ly-released 2012 Pied Piper Prospect Sat­is­fac­tion Index® – using 4,419 hired anony­mous “mys­tery shop­pers” at deal­er­ships through­out the U.S. – while Acu­ra, Infini­ti and Lexus deal­er­ships, the lux­u­ry brands from Hon­da, Nis­san and Toy­ota respec­tive­ly, fin­ished in a tie for sec­ond. While indus­try improve­ment was wide­spread, M-B deal­er­ships led all brands in 10 of 60 sales activ­i­ties mea­sured by PSI.

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