Make Sure Your Service Department is Up-to-Speed on Compliance

Com­ply­ing with reg­u­la­tions for the adver­tis­ing and sell­ing of vehi­cles is crit­i­cal. The deal­er­ship ser­vice depart­ment also needs that lev­el of scruti­ny and prepa­ra­tion, accord­ing to Kei­th Whann and Dean­na Stock­amp of the Whann Asso­ciates, LLC, law firm. Here’s a list of actions to take to make the ser­vice depart­ment com­pli­ance effec­tive…

1. Paper­work: Review your ser­vice paper­work and update it reg­u­lar­ly. The repair order and any oth­er ser­vice-relat­ed paper­work is a good place to start. Make sure they con­tain all the infor­ma­tion and dis­clo­sures required by applic­a­ble law. Keep the dis­clo­sures con­sis­tent from doc­u­ment to doc­u­ment.

2. Esti­mates: Pro­vide cus­tomers with the appro­pri­ate esti­mate choice form before any service/repairs are per­formed. If autho­riza­tion is need­ed for addi­tion­al work or parts, have that sys­tem in place.

3. Sig­nage: Find out about state restric­tions and require­ments for dis­clo­sures and com­pli­ance with safe­ty-relat­ed laws and reg­u­la­tions.

4. Staffing: Make sure ser­vice employ­ees receive infor­ma­tion about the ser­vice department’s poli­cies and pro­ce­dures, and pro­vide the appro­pri­ate train­ing. Orga­nize the office so that the right employ­ees have access to ser­vice records, which is need­ed when cus­tomers request it.



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