Complying with regulations for the advertising and selling of vehicles is critical. The dealership service department also needs that level of scrutiny and preparation, according to Keith Whann and Deanna Stockamp of the Whann Associates, LLC, law firm. Here’s a list of actions to take to make the service department compliance effective…
1. Paperwork: Review your service paperwork and update it regularly. The repair order and any other service-related paperwork is a good place to start. Make sure they contain all the information and disclosures required by applicable law. Keep the disclosures consistent from document to document.
2. Estimates: Provide customers with the appropriate estimate choice form before any service/repairs are performed. If authorization is needed for additional work or parts, have that system in place.
3. Signage: Find out about state restrictions and requirements for disclosures and compliance with safety-related laws and regulations.
4. Staffing: Make sure service employees receive information about the service department’s policies and procedures, and provide the appropriate training. Organize the office so that the right employees have access to service records, which is needed when customers request it.