Successful Fleet Management: Always About the Basics

- August 1, 2012

Man­ag­ing a ser­vice fleet often means serv­ing many cus­tomers. There are the manager’s pri­ma­ry cus­tomers, the vehicle’s users, but also the user’s super­vi­sor, exec­u­tive man­age­ment and, ulti­mate­ly, the pay­ing cus­tomer.

For George Sur­vant, senior direc­tor-fleet for telecom­mu­ni­ca­tions com­pa­ny Time Warn­er Cable, suc­cess­ful fleet man­age­ment is always about the basics.

“Reli­a­bil­i­ty is the finest thing a fleet man­ag­er can do for his cus­tomers,” Sur­vant said. “I try to focus on see­ing that a fleet is high­ly reli­able, avail­able and respon­sive when need­ed, that it requires a min­i­mal amount of main­te­nance sup­port and [doesn’t] need a lot of spare equip­ment.”

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