Nissan North America Dealing with Service Scheduling through Xtime

Deal­ers: watch out how you’re deal­ing with cus­tomer con­tact for ser­vice sched­ul­ing, or you’ll lose a lot of poten­tial busi­ness, Xtime’s War­ren Weber­min recent­ly told Auto­mo­tive Digest in a video inter­view. Nis­san North Amer­i­ca is focused on sched­ul­ing and cus­tomer rela­tion­ships enough to bring in Xtime’s Ser­vice­CRM plat­form to exclu­sive­ly pow­er its One to One online sched­ul­ing pro­gram for all 1,100 US Nis­san and Infini­ti deal­ers. Nis­san North Amer­i­ca is sub­si­diz­ing the entire sub­scrip­tion cost for its deal­ers.

Nis­san ser­vice cus­tomers can book appoint­ments 24–7 using com­put­ers, tablets, or smart phones. Ser­vice­CRM pro­motes trans­paren­cy and trust by offer­ing ful­ly-priced, VIN-spe­cif­ic, book­able ser­vice menus with Fac­to­ry, Pre­mi­um and Deal­er Rec­om­mend­ed ser­vice lev­els, imme­di­ate con­fir­ma­tion of appoint­ments sent to cus­tomers via email or text, and online noti­fi­ca­tion of main­te­nance ser­vice or repair progress. Xtime’s cloud-based plat­form gives Nis­san con­sol­i­dat­ed per­for­mance met­rics across its entire net­work, while giv­ing its cus­tomers the free­dom to sched­ule ser­vice eas­i­ly.



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