Dealers: watch out how you’re dealing with customer contact for service scheduling, or you’ll lose a lot of potential business, Xtime’s Warren Webermin recently told Automotive Digest in a video interview. Nissan North America is focused on scheduling and customer relationships enough to bring in Xtime’s ServiceCRM platform to exclusively power its One to One online scheduling program for all 1,100 US Nissan and Infiniti dealers. Nissan North America is subsidizing the entire subscription cost for its dealers.
Nissan service customers can book appointments 24–7 using computers, tablets, or smart phones. ServiceCRM promotes transparency and trust by offering fully-priced, VIN-specific, bookable service menus with Factory, Premium and Dealer Recommended service levels, immediate confirmation of appointments sent to customers via email or text, and online notification of maintenance service or repair progress. Xtime’s cloud-based platform gives Nissan consolidated performance metrics across its entire network, while giving its customers the freedom to schedule service easily.