It’s Not Just Your Techs

By Brian Canning

Work­ing with auto­mo­tive repair shops over the years, I can say with­out a doubt the most suc­cess­ful of these were both effi­cient and pro­duc­tive. Pro­duc­tiv­i­ty means get­ting every­one in the shop involved, not just the peo­ple in the bays.

Too often it is us as own­ers and ser­vice man­agers that are dri­ving pro­duc­tion and effi­cien­cy down, all the while push­ing our tech­ni­cians hard­er because we are not gen­er­at­ing the labor hours we need to remain viable and prof­itable.

Here are 9 things you can do to help dri­ve pro­duc­tion and effi­cien­cy:

  • Mar­ket appro­pri­ate­ly and con­sis­tent­ly to assure ade­quate car count from month to month.
  • Adjust you counter and shop process so that it flows and does not impede pro­duc­tion.
  • Define for your techs what your expec­ta­tions are for pro­duc­tion and meet reg­u­lar­ly to review.
  • Devel­op a pay plan that strong­ly encour­ages and rewards pro­duc­tion.
  • Set expec­ta­tion for labor sales with your ser­vice advi­sors and meet reg­u­lar­ly to review.
  • Imple­ment and over­see a com­pre­hen­sive inspec­tion process that includes main­te­nance checks and ser­vice his­to­ry.
  • Sell pre­ven­tive main­te­nance and edu­cate your cus­tomers on the impor­tance.
  • Be will­ing to ask your peo­ple for more and reward them gen­er­ous­ly when they suc­ceed.
  • Lead or hire some­body to do it for you.

All of us – our ser­vice advi­sors, ser­vice man­ag­er, us as the own­er and of course our tech­ni­cians – are respon­si­ble for sup­port­ing and dri­ving pro­duc­tion. Our techs are cer­tain­ly mea­sured and man­aged based on their pro­duc­tiv­i­ty, their effi­cien­cy and on their pro­fi­cien­cy but all of us have an impact on what is going on out there in the bays and all of us con­tribute, or take away from their suc­cess. Pro­duc­tive and effi­cient shops are suc­cess­ful shops.

Bri­an Can­ning is 30 year vet­er­an of the auto­mo­tive repair indus­try who recent­ly moved to the fed­er­al sec­tor as a busi­ness ana­lyst, writ­ing for Read the full arti­cle here.


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