By Brian Canning
Working with automotive repair shops over the years, I can say without a doubt the most successful of these were both efficient and productive. Productivity means getting everyone in the shop involved, not just the people in the bays.
Too often it is us as owners and service managers that are driving production and efficiency down, all the while pushing our technicians harder because we are not generating the labor hours we need to remain viable and profitable.
Here are 9 things you can do to help drive production and efficiency:
- Market appropriately and consistently to assure adequate car count from month to month.
- Adjust you counter and shop process so that it flows and does not impede production.
- Define for your techs what your expectations are for production and meet regularly to review.
- Develop a pay plan that strongly encourages and rewards production.
- Set expectation for labor sales with your service advisors and meet regularly to review.
- Implement and oversee a comprehensive inspection process that includes maintenance checks and service history.
- Sell preventive maintenance and educate your customers on the importance.
- Be willing to ask your people for more and reward them generously when they succeed.
- Lead or hire somebody to do it for you.
All of us – our service advisors, service manager, us as the owner and of course our technicians – are responsible for supporting and driving production. Our techs are certainly measured and managed based on their productivity, their efficiency and on their proficiency but all of us have an impact on what is going on out there in the bays and all of us contribute, or take away from their success. Productive and efficient shops are successful shops.
Brian Canning is 30 year veteran of the automotive repair industry who recently moved to the federal sector as a business analyst, writing for SearchAuoParts.com. Read here.