For dealers marketing and servicing hybrids and plug-in electric vehicles, it does take a good deal of consumer education about what the ownership experience is like and how regular service appointments are being performed. As for current owners of these vehicles, satisfaction with the owner experience and the dependability of hybrids and EVs is doing well. Hybrids and plug-in vehicles had a strong showing in 2012 Annual Auto Reliability Survey from Consumer Reports.
The 2013 Toyota Prius, Prius V and Prius Plug-In were rated above average in predicted reliability. Owners of the Chevrolet Volt and Nissan Leaf are still happy with their cars, even though both have been through waves of critical coverage in the past year for the Volt recall and Leaf battery problems. Electric vehicles and hybrids do have built-in benefits that help them achieve solid Consumer Reports ratings. Electric cars are very simple, and even hybrids are often no more complicated than non-hybrids; not as many moving parts or operating systems that can cause trouble for a lot of internal combustion engine vehicles.