5 Things Service Managers Should Look for In a DMS

By Greg Vrigian

Chang­ing a deal­er­ship man­age­ment sys­tem (DMS) is not a deci­sion to be tak­en light­ly; most deal­er­ship man­agers and employ­ees alike resist the idea.

But for Ser­vice Man­agers who have been con­sult­ed about the pos­si­bil­i­ty of change, rest assured there are options for all types of deal­er­ships, and the process of a DMS change is not near­ly as cum­ber­some as it used to be.

Here are 5 things Ser­vice Man­agers should look for in a Deal­er­ship Man­age­ment Sys­tem:

  1. User- Friend­ly
    Look for a DMS that’s intu­itive, requires a short learn­ing curve, and that doesn’t require a lot of key­strokes, codes or gyra­tions to accom­plish sim­ple tasks.
  2. Excel­lent Sup­port
    DMS ven­dors should be fight­ing to not only get your busi­ness, but to keep it on a dai­ly busi­ness. Ask any poten­tial DMS ven­dors for ref­er­ences from oth­er deal­er­ships. Ask to talk to oth­er Ser­vice Man­agers who use their sys­tem.
  3. Cus­tomiz­able Report­ing Tools
    If you can dream it up, you should be able to run it with just a click of a but­ton. Look­ing at key per­for­mance indi­ca­tors on a dai­ly basis helps keep your focus on prof­itabil­i­ty. A DMS report­ing tool should not only be robust, but also easy to use and cus­tomiz­able to what­ev­er you want to see.
  4. Inte­grat­ed Sched­ul­ing Tools & Ser­vice Pric­ing Guides
    Hav­ing every­day func­tions inte­grat­ed with your DMS helps to increase shop effi­cien­cy. Advanced sched­ul­ing tools with a pleas­ing visu­al lay­out will help reduce the amount of time that Ser­vice employ­ees spend on the phone and elim­i­nates hav­ing to man­u­al­ly type infor­ma­tion.
  5. Adapt­abil­i­ty for the Future
    If you buy a DMS today, will that sys­tem evolve with your needs? Ask poten­tial ven­dors about their fees for upgrades, soft­ware enhance­ments or any oth­er new fea­tures that may come out in the next few years.

For Ser­vice Man­agers explor­ing new deal­er­ship man­age­ment sys­tems, these fea­tures will great­ly help max­i­mize prof­itabil­i­ty by increas­ing effi­cien­cy and reduc­ing the time asso­ci­at­ed with man­u­al tasks that can, and should be, inte­grat­ed with the DMS and oth­er Ser­vice func­tions.

Greg Vri­gian over­sees Auto/Mate Deal­er­ship Sys­tems’ cus­tomer sup­port, train­ing and instal­la­tion oper­a­tions. Click here and go to Page 22 to read the



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