Neal East, Xtime CEO Introduces Xtime ServiceCRM 7.0
Each month, service customers schedule more than 1.5 million appointments online using , making us the leading cloud-based customer management solution for the automotive service industry. With more than 5,000 dealers as our clients, we spend a lot of time talking with dealership staff about what they need to provide a top-tier service experience.
What we’ve heard again and again is that customers are busy. In dealing with automotive service departments, they crave speed and convenience, each step of the way. Over the past year, product designers at Xtime have worked tirelessly to refine and improve the Xtime ServiceCRM™platform to meet those customer expectations.
At NADA Convention & Expo, we’re pleased to introduce the results–Version 7.0, which makes it faster and easier than ever to schedule appointments online. With Version 7.0, customers can choose a time slot with one click booking, schedule without registration and can view their own personalized timeline showing past services and future service recommendations – features that enable dealers to offer speed, convenience and choice to customers even before they’ve set foot into the dealership.
and to learn how it will help your dealership increase customer satisfaction, improve retention and gain a competitive edge over the aftermarket.
Neal East, CEO of , can be reached at