This year O’Rielly Collision Center has set an ABRN Top Shops record by being the only shop in the country to be named a contest finalist four years in a row. They’re not resting on those laurels. The Tucson, Ariz., -based shop, which is part of the O’Rielly Chevrolet dealership, already is plotting another return. , churns out good numbers, consistently trains its employees and is always looking for new ways to tweak or add business. After 82 years in business, the business sticks with what works – which means starting each day with a short informative meeting where manager Brian Guerrero and the rest of the shop staff discuss the work and plot out a course of action.
Sharing this information helps build on a business culture in which estimators, techs, painters and other employees take ownership of all the shop’s work, not simply the tasks each is assigned. The team is able to quickly handle customer inquiries on vehicle status and provide other benefits such as the numerous inspections each vehicle undergoes as it passes through O’Rielly’s operation where employees examine each other’s work as a vehicle is passed to them.