Volkswagen of America, Inc., will be deploying Xtime’s ServiceCRMTM . There have previously been more than 200 Volkswagen dealers working with Xtime, generating an average of 20 new customers per month, with an return on investment ratio of eight-to-one. Xtime’s innovative cloud-based customer relationship management (CRM) and scheduling platform is assisting Volkswagen and other brand dealers meet strategic targets for this year and beyond. Service CRM was designed around providing a consistent and improved customers experience, and is a potent source of new customers, along with providing a meaningful lift in appointment show rates and customer satisfaction.
Volkswagen dealerships and their customers will benefit from the following:
• Online Service Menus: display pre-built, VIN-specific service menus online and are fully integrated with Xtime’s online scheduling platform.
• Multi-Channel Service Scheduling: the industry’s state-of-the-art solution for online service scheduling, available via web, mobile, call center and telematics channels.
• Certified DMS Integrations: Xtime includes bi-directional certified integrations with ADP, Reynolds & Reynolds, DealerTrack Arkona, PBS, DealerBuilt, AutoMate and Serti dealer management systems.
“We absolutely love Xtime,” said Patrick Collins, service manager at Minuteman Volkswagen in Bedford, MA. “With just a few key strokes, Xtime’s scheduling and history features make it simple for customers to book services instantly, as well as review past maintenance history and costs, all online. For us, Xtime means more happy customers which grow dealership revenues in the long haul.”