ARI Awarded National Joint Powers Alliance Contract, CEI Wins Stevie Award for Contact Center, Donlen Names Best-in-Class Vehicle Auctions

ARI Wins NJPA Nation­al Con­tract for Gov­ern­ment Fleets
ARI was award­ed a nation­al con­tract by the Nation­al Joint Pow­ers Alliance (NJPA) Board of Direc­tors under the cat­e­go­ry of Vehi­cle Main­te­nance & Repair with Relat­ed Equip­ment, Sup­plies & Ser­vices and is avail­able nation­al­ly to NJPA Mem­bers. NJPA con­tracts are nation­al­ly solicit­ed, com­pet­i­tive­ly bid and award­ed on behalf of NJPA cur­rent and poten­tial gov­ern­ment and edu­ca­tion mem­ber agen­cies. “We have decades of expe­ri­ence help­ing gov­ern­ment fleets of all sizes keep their cars, trucks and equip­ment well main­tained and oper­at­ing effi­cient­ly,” said ARI Senior Vice Pres­i­dent, Sales and Mar­ket­ing, Gene Welsh. “Our pub­lic sec­tor clients view ARI as an exten­sion of their orga­ni­za­tion and as a trust­ed advi­sor.”

CEI Wins a Bronze Ste­vie Award for Con­tact Cen­ter of the Year
The CEI Group, Inc. won a 2013 Bronze Ste­vie Award for Con­tact Cen­ter of the Year in the sev­enth annu­al Ste­vie Awards for Sales & Cus­tomer Ser­vice on Mon­day night. CEI won in the cat­e­go­ry of busi­ness and diver­si­fied ser­vices com­pa­nies oper­at­ing call cen­ters with few­er than 100 seats. The awards were pre­sent­ed to hon­orees dur­ing a gala ban­quet on Feb­ru­ary 25 at the Paris Hotel in Las Vegas. More than 300 nom­i­nat­ed cus­tomer ser­vice and sales exec­u­tives from the US and sev­er­al oth­er coun­tries attend­ed. “We’re hon­ored that the judges rec­og­nized our cus­tomer call center’s accom­plish­ments last year under the lead­er­ship of its senior man­ag­er, Car­ol Gille­spie,” said Vin­cent Brigi­di, CEI’s pres­i­dent and chief oper­at­ing offi­cer.

Donlen Names its Eight Best-in-Class Vehi­cle Auc­tions
Donlen announced its 2012 win­ners for best-in-class vehi­cle auc­tions. Each year, Donlen’s remar­ket­ing group rec­og­nizes their best-in-class auc­tion part­ners that have achieved the high­est lev­els of ser­vice deliv­ery. Top per­form­ers for 2012 include:

Auc­tion of the Year: Car­oli­na Auto Auc­tion
Central/Northeast Region: ABC Detroit/Toledo
South/Southeast Region: ABC Bowl­ing Green
West Region: Brasher’s Port­land Auto Auc­tion
Best Days to Con­di­tion Report: Ade­sa Mem­phis
Best Days to Sell: ABC Orlan­do
Best Expense Con­trol: Car­oli­na Auto Auc­tion
Best Reten­tion Dol­lars: ABC Bowl­ing Green

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