Ford has launched Transit24, a service agreement program designed t provide fast and consistent aftersales services to its commercial vehicle customers in the United Kingdom – and commercial vehicle customers makes up a large portion of the UK automotive market. It’s part of Ford’s ongoing investment into the UK’s largest dealer network. The goal is minimize vehicle downtime and reduce whole life costs for Ford customers.
More than 90 of Ford’s 200-plus commercial vehicle authorized repair network will be identified as “Transit24 Dealers” to provide first class service, maintenance and repair. They will provide priority treatment for all urgent work and aim to complete vehicle-off-road repairs on the same working day, or within 24 hours. Each Transit24 site employs Ford-trained technicians and offers specialized workshop equipment, tools and training, and can look after all service, maintenance and warranty work. Other benefits include using only genuine Ford parts, and an internet-linked vehicle diagnostics system. Other dedicated back-up from Ford includes an electronic recalls program and the support of a dedicated team at the Ford Fleet Service Center.