By AIN Media Editors
Volkswagen of America is deploying Xtime’s ServiceCRM to all 600+ dealers in its US network. ServiceCRM promotes a consistent and improved customer experience, is a potent source of new customers and provides a meaningful lift in appointment show rate and customer satisfaction. Currently, more than 200 Volkswagen dealers use Xtime with tremendous success, generating an average 20 new customers per month and seeing an ROI of 8-to-1.
As a global automotive leader, the Volkswagen brand is always looking to utilize best-of-class technologies to benefit our dealers and customers.
“As a global automotive leader, the Volkswagen brand is always looking to utilize best-of-class technologies to benefit our dealers and customers,” said Steven Rufo, General Manager, Service Operations, Volkswagen of America. “Xtime’s online service menus and scheduling platform will help our dealers gain new customers and better retain their existing ones, all while driving increased revenue and profits. We believe that Xtime fits into our future vehicle strategy and will be an integral part of our redesigned digital ownership experience as we move forward.”
VW dealerships and their customers will experience the many benefits of Xtime, including:
• Online Service Menus: display pre-built, VIN-specific service menus online and are fully integrated with Xtime’s online scheduling platform.
• Multi-Channel Service Scheduling: the industry’s state-of-the-art solution for online service scheduling, available via web, mobile, call center and telematics channels.
• Certified DMS Integrations: Xtime includes bi-directional certified integrations with ADP, Reynolds & Reynolds, DealerTrack Arkona, PBS, DealerBuilt, AutoMate and Serti dealer management systems
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