LeasePlan Names New Exec and ePlan Mobile, ARI Upgrades Call Center System, GECFS and Carfax Offering Safety Recall Data, NexTraq Works with ETAdirect for Mobile Workforce Solutions, Visit GammaTech Booth at NAFA for Mobile Rugged Tablet and PC Display
LeasePlan USA Names VP Sales and Releases ePlan Mobile for Fleet Managers
LeasePlan USA has recently appointed Steve Swyter to the position of vice president, sales. In this role, he will be responsible for tailoring fleet management solutions for new client relationships, and business development in Arizona, California, Colorado, New Mexico and Utah. Prior to joining LeasePlan, Swyter spent 13 years in sales and sales management with Enterprise Fleet Management…. LeasePlan USA also announced an offering to clients who can now more efficiently manage aspects of their fleet via smart phone or table thanks to ePlan Mobile for Fleet Managers. All service authorization types can be managed via ePlan Mobile for Fleet Managers, such as collision repair, mechanical and other related items.
ARI Invests in New System Speeding Up and Enhancing Call Center Experience
ARI announced that it has made a significant investment in its five technical call centers in the US and Canada, introducing a system that will speed call time and enhance the overall caller experience. The new system uses cutting-edge interactive voice technology to expedite supplier calls. When a call is first received, a supplier is now asked via voice prompt to provide the last eight digits of the vehicle identification number (VIN) for the vehicle about which they may be calling. The system is capable of recognizing the caller’s voice response and pulls the appropriate vehicle record from ARI’s database, delivering it to an ARI Technician as the call is connected.
GECFS and Carfax Offering Real-time Reports on Safety Recalls
GE Capital Fleet Services announced a first-of-its-kind agreement with Carfax to develop real-time reporting for fleet managers detailing safety recalls not yet performed on vehicles within their fleets. Under the agreement, GE will have access to Carfax’s vehicle data to identify vehicles from more than 30 automotive OEMs across customers’ fleets with recalls that have not yet been performed. The data will be turned into a customized web report that provides a complete picture of the open recalls across a specific fleet. Currently, recall notices are distributed directly from manufacturers to vehicle operators, putting the initiative to bring vehicles in for servicing with individual drivers rather than the fleet manager.
NexTraq Integrates with ETAdirect Solution for Mobile Workforce Management
NexTraq® has successfully integrated its NexTraq Fleet Tracking solution with leading field service management solution provider TOA Technologies’ ETAdirect solution. The result for NexTraq customers is a comprehensive mobile workforce management system that provides capabilities including fleet tracking, optimized scheduling, and dispatching capabilities. The integration with NexTraq and ETAdirect enables companies to import detailed GPS lat/long information from the NexTraq solution into TOA’s ETAdirect solution, providing additional context and actionable data within TOA’s mapping functionality. Connecting the two applications enables mobile organizations to drill down deeper into the ETAdirect’s real-time visibility of field workforce activities by adding layers of knowledge that more closely align these employee activities to specific fleet and location-based intelligence.
GammaTech Displaying its Mobile Rugged Tablets and PCs at NAFA I&E
GammaTech Computer Corp. is displaying its line of mobile rugged tablets and PCs at NAFA Institute & Expo in Atlantic City from April 24–25. GammaTech will showcase its computing solutions with customizable features to meet the unique needs of the fleet industry at booth #1440. GammaTech will exhibit its newest models – the SA14, CA10, TA10, and U12Ci. With a rugged design that guarantees performance in unpredictable environments, GammaTech notebooks and tablets provide real-time data and support communication between fleet dispatchers and drivers. GammaTech’s mobile, rugged and powerful computing solutions can help fleet operators improve productivity and efficiency, control budget, and provide greater customer support.