LeasePlan Names New Exec and ePlan Mobile, ARI Upgrades Call Center System, GECFS and Carfax Offering Safety Recall Data, NexTraq Works with ETAdirect for Mobile Workforce Solutions, Visit GammaTech Booth at NAFA for Mobile Rugged Tablet and PC Display

Lease­Plan USA Names VP Sales and Releas­es ePlan Mobile for Fleet Man­agers
Lease­Plan USA has recent­ly appoint­ed Steve Swyter to the posi­tion of vice pres­i­dent, sales. In this role, he will be respon­si­ble for tai­lor­ing fleet man­age­ment solu­tions for new client rela­tion­ships, and busi­ness devel­op­ment in Ari­zona, Cal­i­for­nia, Col­orado, New Mex­i­co and Utah. Pri­or to join­ing Lease­Plan, Swyter spent 13 years in sales and sales man­age­ment with Enter­prise Fleet Man­age­ment…. Lease­Plan USA also announced an offer­ing to clients who can now more effi­cient­ly man­age aspects of their fleet via smart phone or table thanks to ePlan Mobile for Fleet Man­agers. All ser­vice autho­riza­tion types can be man­aged via ePlan Mobile for Fleet Man­agers, such as col­li­sion repair, mechan­i­cal and oth­er relat­ed items.

ARI Invests in New Sys­tem Speed­ing Up and Enhanc­ing Call Cen­ter Expe­ri­ence
ARI announced that it has made a sig­nif­i­cant invest­ment in its five tech­ni­cal call cen­ters in the US and Cana­da, intro­duc­ing a sys­tem that will speed call time and enhance the over­all caller expe­ri­ence. The new sys­tem uses cut­ting-edge inter­ac­tive voice tech­nol­o­gy to expe­dite sup­pli­er calls. When a call is first received, a sup­pli­er is now asked via voice prompt to pro­vide the last eight dig­its of the vehi­cle iden­ti­fi­ca­tion num­ber (VIN) for the vehi­cle about which they may be call­ing. The sys­tem is capa­ble of rec­og­niz­ing the caller’s voice response and pulls the appro­pri­ate vehi­cle record from ARI’s data­base, deliv­er­ing it to an ARI Tech­ni­cian as the call is con­nect­ed.

GECFS and Car­fax Offer­ing Real-time Reports on Safe­ty Recalls
GE Cap­i­tal Fleet Ser­vices announced a first-of-its-kind agree­ment with Car­fax to devel­op real-time report­ing for fleet man­agers detail­ing safe­ty recalls not yet per­formed on vehi­cles with­in their fleets. Under the agree­ment, GE will have access to Carfax’s vehi­cle data to iden­ti­fy vehi­cles from more than 30 auto­mo­tive OEMs across cus­tomers’ fleets with recalls that have not yet been per­formed. The data will be turned into a cus­tomized web report that pro­vides a com­plete pic­ture of the open recalls across a spe­cif­ic fleet. Cur­rent­ly, recall notices are dis­trib­uted direct­ly from man­u­fac­tur­ers to vehi­cle oper­a­tors, putting the ini­tia­tive to bring vehi­cles in for ser­vic­ing with indi­vid­ual dri­vers rather than the fleet man­ag­er.

Nex­Traq Inte­grates with ETAdi­rect Solu­tion for Mobile Work­force Man­age­ment
Nex­Traq® has suc­cess­ful­ly inte­grat­ed its Nex­Traq Fleet Track­ing solu­tion with lead­ing field ser­vice man­age­ment solu­tion provider TOA Tech­nolo­gies’ ETAdi­rect solu­tion. The result for Nex­Traq cus­tomers is a com­pre­hen­sive mobile work­force man­age­ment sys­tem that pro­vides capa­bil­i­ties includ­ing fleet track­ing, opti­mized sched­ul­ing, and dis­patch­ing capa­bil­i­ties. The inte­gra­tion with Nex­Traq and ETAdi­rect enables com­pa­nies to import detailed GPS lat/long infor­ma­tion from the Nex­Traq solu­tion into TOA’s ETAdi­rect solu­tion, pro­vid­ing addi­tion­al con­text and action­able data with­in TOA’s map­ping func­tion­al­i­ty. Con­nect­ing the two appli­ca­tions enables mobile orga­ni­za­tions to drill down deep­er into the ETAdirect’s real-time vis­i­bil­i­ty of field work­force activ­i­ties by adding lay­ers of knowl­edge that more close­ly align these employ­ee activ­i­ties to spe­cif­ic fleet and loca­tion-based intel­li­gence.

Gam­maT­e­ch Dis­play­ing its Mobile Rugged Tablets and PCs at NAFA I&E
Gam­maT­e­ch Com­put­er Corp. is dis­play­ing its line of mobile rugged tablets and PCs at NAFA Insti­tute & Expo in Atlantic City from April 24–25. Gam­maT­e­ch will show­case its com­put­ing solu­tions with cus­tomiz­able fea­tures to meet the unique needs of the fleet indus­try at booth #1440. Gam­maT­e­ch will exhib­it its newest mod­els – the SA14, CA10, TA10, and U12Ci. With a rugged design that guar­an­tees per­for­mance in unpre­dictable envi­ron­ments, Gam­maT­e­ch note­books and tablets pro­vide real-time data and sup­port com­mu­ni­ca­tion between fleet dis­patch­ers and dri­vers. GammaTech’s mobile, rugged and pow­er­ful com­put­ing solu­tions can help fleet oper­a­tors improve pro­duc­tiv­i­ty and effi­cien­cy, con­trol bud­get, and pro­vide greater cus­tomer sup­port.

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