of what to look for in certified pre-owned vehicles. You can expect a lot of these car shoppers to do so – many CPO customers in the early days were luxury car owners who were very demanding for what they were willing pay. These days, CPO shoppers are still typically well educated about their options in luxury and other segments.
In this display of used vehicles that have been refurbished and cleaned up, showing evidence of service and maintenance are required. Here’s some of the inspection points emphasized by Cars.com that apply to service lanes….
- They’re advised to see the certification checklist to make sure all the major components have been inspected.
- They’re advised to see a vehicle repair and maintenance history report; that could be a little tricky if the owner didn’t keep these records and they didn’t visit your dealership for tune ups. A report from Carfax can help here, such as through the MyCarfax service history report.
- Warranty service and repair coverage can be a delicate issue if it’s close to ending. It needs to be clear and in writing for the car shopper to review. They’ll probably be looking at the fine print to see if there are limitations on the coverage such that it’s only covering the powertrain.
- Some warranties will be transferable to the customer and some won’t be. They may be interested in more comprehensive, bumper-to-bumper coverage or extended warranty coverage. Be clear with the customer about the age and warranty limits on the car. They may be close to hitting the mileage barrier and will need to make a well-informed decision about their options it they choose to buy the car.