PHH Arval’s Fleet Direct Enables Strategic Front-line Client Support

Each year, PHH Arval process­es hun­dreds of thou­sands of trans­ac­tions and requests for order­ing, mov­ing and sell­ing vehi­cles. These come through in a vari­ety of ways, includ­ing email and fax. To stream­line the process, PHH estab­lished Fleet Direct, which enables the com­pa­ny to han­dle requests in a strate­gic fash­ion and helps elim­i­nate room for error.

Fleet Direct is the next step in PHH busi­ness process man­age­ment tech­nol­o­gy that com­bines process automa­tion with indi­vid­ual client require­ments that are used to exe­cute trans­ac­tions with reduced pro­cess­ing time and improved qual­i­ty. Through Fleet Direct, PHH is able to gath­er the nec­es­sary data direct­ly from clients. The sys­tem orga­nizes and exe­cutes the trans­ac­tion accord­ing­ly.

The effi­cient process allows for flaw­less exe­cu­tion and a reduced touch time – one spe­cif­ic exam­ple in PHH’s Remar­ket­ing areas showed a reduc­tion from 14.6 minutes/sale to 2.5. “When the sys­tem is used to process a sale request it pro­vides real-time guid­ance and instruc­tion to ensure that all of the nec­es­sary infor­ma­tion – tax, title and oth­er state sale and leas­ing require­ments – is entered to ensure a smooth trans­ac­tion,” said Ter­ry Whalen, PHH Remar­ket­ing asso­ciate.

“With the imple­men­ta­tion of Fleet Direct we’re expand­ing our capa­bil­i­ties to address the increas­ing com­plex­i­ty of our clients’ busi­ness­es,” said Paul Novak, pro­gram man­ag­er at PHH. “We are con­tin­u­ous­ly evolv­ing and lever­ag­ing our tech­nol­o­gy to enhance PHH’s award-win­ning cus­tomer expe­ri­ence,” said Novak.



    Leave a Reply

    Your email address will not be published. Required field are marked *.