6. Dealers & Merchants Say Square Not Squarely Behind Support

Los Angeles Times

  • Square’s mobile pay­ment ser­vice has major cus­tomer ser­vice issues
  • Mer­chants and deal­ers can accept cred­it cards via smart phone
  • But Calls and Emails are going unan­swered
  • Square seems to be more about self-ser­vice than cus­tomer ser­vice
  • Inno­v­a­tive prod­ucts fre­quent­ly find deliv­ery of ser­vice to be an issue
  • Square prep­ping for an IPO, so is keep­ing costs down
  • Mobile pay­ment pro­cess­ing is going increase at deal­er­ships

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