J.D. Power: Customers Experience Fewer Tire Problems

The num­ber of prob­lems own­ers expe­ri­ence with their orig­i­nal equip­ment tires has declined by 22 per­cent to 68.5 prob­lems per 100 vehi­cles (PP100) in 2014 from 88.3 PP100 in 2010.

Fur­ther­more, the inci­dence of all tire prob­lems mea­sured in the study has declined over the 5-year span, with the largest improve­ments in fast tread wear (4.4 PP100 improve­ment); slow leaks (2.6 PP100); and uneven wear (2.3 PP100).

The study mea­sures tire own­er sat­is­fac­tion in four vehi­cle seg­ments: lux­u­ry, pas­sen­ger car, per­for­mance sport and truck/utility. Sat­is­fac­tion is exam­ined in four fac­tors: tire wear­a­bil­i­ty; tire ride; tire appear­ance; and tire traction/handling. Rank­ings are based on own­er expe­ri­ences with their tires after 2 years of vehi­cle own­er­ship.

Learn more about the key find­ings. 

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